The documentary “Power to Heal: Medicare and the Civil Rights Revolution” was shown at the Osher Lifelong Learning Institute (OLLI) at the Reuter Center, University of North Carolina at Asheville (UNCA), May 22, 2019.
Givens Estates Presentation
Givens Estates in Asheville, North Carolina is a non-profit retirement community on a large 200+ acre campus that provides a diversity of programs and services.
Karen Sanders, MSN, RN, AHN-BC, HWNC-BC, owner/founder of RN Patient Advocacy NC, PLLC, in Asheville North Carolina was a guest speaker on April 24th, presenting geriatric healthcare topics and patient advocacy services including:
- Provide consistent follow-up including ongoing communication to support your well-being
- Attend physician office visits and interpret progress and relevant information
- Make hospital visits and assists with discharge planning
- Develop questions for physicians or healthcare providers
- Interpret test and diagnostic studies
- Attention to prescriptions and reasons for medications
- Review medical records when needed
“Confusion in Hospital Price Estimates” interview on April 1st included Karen Sanders on Asheville’s local television station, WLOS TV on their channel 13 ABC News.
See the full broadcast at:
Stress is caused when the demands placed on an individual exceed the resources he or she has at that time.
What do nurses do in this condition?
First, let’s review highlights of this presentation.
Causes of Stress
“A person’s resources can become drained by demands and pressures at work and at home or a combination of both (Wright, K. (2014). Alleviating stress in the workplace: Advice for nurses.”
Nursing Standard. 28 (20), 37).
Lack of clear job descriptions
Commuting and traffic difficulties
Keeping pace with technology
Inadequate child care
Poor working conditions (lighting, ventilation, noise)
Consequences of Extreme Stress
Medical errors are the third leading cause of death in the US!
James, J.T. (2013) A New Evidence-based Estimate of Patient Harms
Associated with Hospital Care. Journal of Patient Safety. September,
Volume 9, Issue 3, p. 122-128.
Strategies for Bringing Yourself into Balance
- Create boundaries
- Balance work-life
- Leverage stress management programs
At home and work, communication plays a critical role.
This term is coined by Deborah Tannin, suggesting that exaggerated conversation styles become intensified under stress, thus adding to miscommunication.
Focused attention with eye contact, asking questions, using empathy, paraphrasing, and summarizing at the end of listening.
Use “I” message when upset. Never blame another!
One of the most effective coping skills available is to provide a profound internal vision and enhance the self-awareness process by journaling.
Social Support Groups
Cope with friends and groups, family members, and others whose company buffers against and dissipates your negative effects of stress.
Reframing is the thought process where a negative perception is substituted for a neutral or positive one, without denying the situation.
What is a Phoenix Nurse?
- A shimmering, radiant, magical bird that lives for several hundred years before bursting into flames and dying
- Reborn from the ashes and challenges of the past and symbolizes renewal and resurrection
Contact Karen Sanders today for many more tips and suggestions; including tools used by the Phoenix Nurses.
Coming soon: “Becoming an Informed Consumer Advocate When Using the Healthcare System” at OLLI, UNCA, Asheville, NC
I will be teaching this eight week course, “Becoming an Informed Consumer Advocate When Using the Healthcare System” to seniors at the Osher Lifelong Learning Institute (OLLI) at UNCA in March, 2019. This course will discuss how to advocate for self, family or loved ones in pre-hospitalization settings, hospitals, rehabilitation hospitals, home health agencies, skilled nursing facilities, assisted living, facilities, palliative care and hospice settings. We will identify 50 Golden Eggs of Advocating Wisdom in pre-acute care, acute care and post-acute care settings in finding the care and support you need in navigating the healthcare system.